Refunds

Before purchase

The complete checker and one cleaned export of up to 50 cues are available free so you can confirm CueClean suits your workflow before buying.

Faulty or unavailable access

If Pro does not unlock, is materially faulty or is not as described, email hello@realb.it with your Stripe receipt. We will restore access, fix the problem, or provide the remedy required by applicable consumer law.

Change of mind

Because Pro is digital access supplied immediately at your request, change-of-mind cancellation rights may end once supply begins where the law permits. Your checkout acknowledgement records this request. This does not limit non-excludable rights under Australian Consumer Law or other applicable consumer protections.

How to request help

Contact realb.it at 103–105 O'Riordan Street, Mascot NSW 2020, Australia, or email us. Include the purchase email, approximate purchase date and a short description. We aim to respond within five business days.